Frequently Asked Questions
IS THERE A MINIMUM ORDER?
No, there is no minimum hire charge. However, a deposit is still required to be paid to secure your booking.
HOW DO I SECURE MY BOOKING?
We require a 50% deposit paid at the time of booking, with the remaining balance payable six weeks before the event.
Deposits are non-refundable, transferrable and cannot be exchanged for a credit note.
Please ensure you have read full terms and conditions upon this.
HOW DO I PLACE AN ORDER?
Orders can be placed via e-mail or through the website contact form. Alternatively, you can also write a private message via Facebook or Instagram.
WHAT IS YOUR CHANGE IN POLICY FOR HIRING?
Cancellations MORE than ten days before the event: 100% REFUND of deposit
Cancellations LESS than ten days before the event: NO REFUND of deposit
Cancellations must be made in writing. The effective date is the date of despatch.
HOW LONG CAN I HIRE THE PROPS FOR?
The standard hire period is for 3 days. Customers are able to collect the items from us on Friday and drop them back on Monday after the event. You are responsible for the items during the hire period. Pick up and drop off is from Armstrong Creek.
DO YOU REQUIRE A BOND?
Yes, $100 bond payable
WHAT HAPPENS IF SOMETHING IS DAMAGED OR MISSING?
We understand accidents do happen, we require a bond for our hire items. If something gets broken, we will let you know the amount we require to cover the breakage. It is equal to the cost of replacement value. The amount will be deducted from bond or invoiced to the customer.
HOW CAN I PAY FOR MY ORDER?
Via bank transfer or Cash at pick up.